Product

At Soulset Jewelry, our dedication to excellence is unwavering, extending from the meticulous craftsmanship to the choice of materials. Each of our designs is handcrafted in Downtown Los Angeles using premium 14K gold, compliant by California standards, and adorned with high-quality natural diamonds of VS1 clarity (color range E to G).

Ensuring that you receive exactly what you see in our product pictures is of utmost importance to us. We provide detailed descriptions, covering the materials used and providing accurate visual representations of the actual size. It’s important to note that what you see is what you get.

Ordering

Every piece of Soulset Jewelry is handcrafted in Downtown Los Angeles (DTLA). Please note that each order is made-to-order, and there is a processing time of up to 5-10 business days before it is shipped.

Sizing & Resizing

Most designs can be resized up or down by 0.5 size at no additional charge for one time. If, for any reason, the fit is not perfect or comfortable, please reach out to us, and we will work to find the best solution and take appropriate action. Your satisfaction is our priority.

Shipping

Enjoy complimentary 2-day shipping on all orders within the United States through USPS. Please be aware that Soulset Jewelry cannot be held responsible for lost items once they have been declared delivered by the delivery service.

 Please note that each order is made-to-order, and there is a processing time of up to 5-10 business days before it is shipped.

Returns

 Due to the nature of our made-to-order designs, a10% restocking fee applies to all returns. Returns must be initiated within 5 days of delivery, and the items must be returned in the same condition as received. Please note that refunds may be denied if the item is received damaged. Buyers are responsible for covering the return shipping costs. Soulset Jewelry is not responsible for reimbursement or compensation if return packages are lost, stolen, or mishandled. For further details, please reach out to us for assistance.